Common Questions
No commitment required. No question is too small. If you don't find your answer here, schedule a free consultation and we'll answer it directly.
Fast and affordable. The old "pick two" rule? We use modern technologies including AI to deliver all three.
No hidden fees. Ever.
Hosting, and the domain after the first year.
Online in about 3 weeks.
Timeline depends on how fast you provide feedback.
30-day money-back guarantee.
Not happy? We'll make it right or refund you.
Zero lock-in. You own everything.
Take your site to any developer, any time.
What People Ask
We've grouped everything into five categories. Jump to what matters to you, or scroll through all of them.
Pricing
What's included in $550, what upgrades cost, hidden fees (there aren't any), and what happens if your project runs long.
Process
How long it takes, what you need to provide, what the consultation looks like, and how revisions work.
Technical
What a static site is, how it works on mobile, SEO performance, updates, and what tech we use.
Support
What happens after launch, our satisfaction guarantee, and how ongoing support works.
General
Who we work with, whether we serve businesses outside Arizona, domain setup, and what makes us different.
Find Your Answer
24 Questions
We specialize in static websites, which are perfect for most small businesses but require much less development time and complexity than custom web applications. We've refined our process and focus on what small businesses actually need, not expensive features they'll never use. We use modern technologies including AI to help build things fast and at a good price. The old adage 'you can't have all 3 - fast, low price, and good quality' doesn't apply here. We only do a few things and we do them well.
No hidden fees, ever. The only ongoing costs are hosting and, after the first year, your domain. Buy the domain through us and year one is free. You can buy both from us at shop.internetcrafters.com, or from anybody else, and either way the price is published rather than quoted. We only charge for updates you ask us to make, and nothing here locks you in: the domain is registered in your name, and the site files are yours to take to any vendor who knows our technology stack.
Launch includes a hero section with a call to action, an About section, a services or products showcase, customer testimonials, contact details with a map, a photo gallery, social media links, mobile responsive design, basic SEO and basic AI bot optimization. That covers what most small businesses need. The bigger packages add pages, copywriting, on-page SEO and more people on the build.
The site add-ons are $75 each: contact form, newsletter signup, appointment booking, blog section, live chat. Analytics is on every package because we run our own, and the contact form and the blog come included from Grow up. Bigger pieces have their own prices, like $900 for a Spanish version of the site and $2,000 for an independent accessibility audit. Pick what you want on the packages slider at /services/ and the price updates.
Every package has a scope, and that scope is what the price covers. If you ask for work outside it, we quote the work before we do it: $90 an hour for development, $125 for design and consulting. We will not put a charge on your invoice you did not agree to first.
Up to a point, yes. We build a catalogue and a checkout for up to about 25 products, and that is a $1,500 upgrade on the Professional and Premium packages. Past that, a hosted platform is genuinely the better tool and we will say so rather than take the job: Square Online, Shopify and Etsy handle inventory, tax and PCI compliance at a scale that is worth paying them for. We can build you a site that links straight into whichever one you pick. Either way the checkout runs on a payment processor whose account is in your name, so we never see a card number.
Most websites are completed in about 3 weeks from the time we receive your content and branding materials. Timeline depends on how quickly you can provide feedback - responsive clients see faster delivery. More complex projects with multiple premium upgrades may take longer. We'll give you a specific timeline during your consultation call.
We have a questionnaire that takes about 10-15 minutes to complete. It covers your business information, services, target audience, and design preferences. You'll also need to gather your logo (if you have one), photos of your business/products/team, and contact information. Most people can pull everything together in about an hour. Don't have professional photos yet? No problem, your $550 website includes hundreds of dollars worth of stock photos.
Within 24-48 hours, we'll schedule a 15-30 minute consultation call to discuss your project, answer questions, and ensure we're a good fit. Only after we both agree to move forward will we collect the downpayment and begin development. There's no commitment required just for submitting the form.
Yes. We include a pre-publish and post-publish revision during the development process. We'll show you progress updates and incorporate your feedback. Major scope changes may require additional time or cost, which we'll discuss with you first. Projects that exceed our allotted hours are billed at our standard hourly rate.
A static website displays the same content to every visitor and doesn't require a database. They load fast (~3 seconds on mobile networks), are ultra-secure, cost almost nothing to maintain, and are perfect for businesses that need to showcase information rather than complex user interactions. For most small businesses, static sites perform better and cost less than dynamic alternatives. Read more in our static vs interactive comparison.
Yes! Every website we build is fully responsive, meaning it automatically adapts to look great on phones, tablets, laptops, desktop computers, and even flip phones (but hopefully your customers aren't still using those). Mobile-friendly design is included in every project at no extra cost.
Yes. We include basic SEO optimization in every website, including proper page titles, meta descriptions, header structure, and fast loading speeds. This gives you a strong foundation for search engine visibility. For more advanced SEO strategies, check out our custom services or ask during your consultation.
For simple text and image updates, our Updates Package covers 1 request per month (up to 1 hour of work). Need a one-off change? We offer hourly development and design work. For businesses that need to make their own updates frequently, you can add a content management system (CMS) as an upgrade, or we can build something fully bespoke to fit your needs.
We use modern technologies including AI to help build things fast and at a good price. Our tech stack is designed for static websites that load quickly (~3 seconds on mobile networks), are ultra-secure, and cost-effective to maintain. We focus on technologies that deliver the best performance and reliability for small business websites.
We provide launch support to ensure everything is working correctly and you're happy with the final result. For ongoing support, we offer an Updates Package that includes 1 edit request per month, up to 1 hour of work. Perfect for text changes, image swaps, or seasonal updates. Need something bigger? Anyone can book hourly development and design consulting. We're always available to answer questions or help with issues.
We're a small business, just like you. We genuinely want to get it right. We offer a 30-day money-back guarantee: if you're not happy after delivery, give us a chance to make it right with additional revisions. If we still can't satisfy you, we'll refund your service fees. See our Terms of Service for full details.
Yes! We'll provide basic training on any features you need to manage yourself, such as updating contact information or adding new photos. We can provide simple documentation for your team if needed.
We work with all types of small businesses: restaurants, retail stores, service providers (lawyers, dentists, consultants), contractors, salons, fitness studios, and more. If you're a small business that needs a website that brings in customers, we can help. Check out our examples page to see real sites we've built.
Yes! While we're based in Tucson, Arizona, we work with small businesses across the United States. All communication can be handled via email and video calls. Once you're a client, phone support is available too. We schedule consultation calls during your preferred time zone.
Yes, and we sell both now. We can register a new domain or move the one you already have, put your email on it, and host the site. Prefer to keep those somewhere else? That works too, and we will point them at your site from wherever they live. See domains, email and hosting for what each one covers.
We focus on what small businesses need: a site that looks professional, loads fast, and brings in customers. We don't try to sell you features you'll never use. Our sites look like they cost ten times what they do. Put ours next to anybody else's at this price and you'll see it. We only do a few things and we do them well.
Yes! The old adage 'you can't have all 3 - fast, low price, and good quality' doesn't apply here. We specialize in static websites which are perfect for most small businesses but require much less development time and complexity than custom web applications. We've refined our process to focus on what small businesses actually need, not expensive features they'll never use.
Yes. Web design doesn't require a professional license, but Internet Crafters is a brand of Steve and Fay LLC, registered and in good standing with the State of Arizona. We carry business liability insurance, and if your organization needs to be named as an additional insured on a Certificate of Insurance (COI), just let us know.
Reading About It Is One Thing
We've answered the questions. Now see the actual work. Real sites we've built for real businesses. A landscaper, an event rental company, an electronics repair shop. Click through and judge for yourself.
If what you see matches what you need, the consultation is free.
Still have questions? Let's talk.
No commitment required. We'll answer your questions and help you decide if we're a good fit.