What Email Strategies Work for Tucson Retail During the Holidays?
Email marketing returns $36 for every $1 spent, according to Litmus. During the holidays, that number climbs even higher. A Tucson boutique, gift shop, or specialty store with a 200-person email list has a direct line to local buyers that no social algorithm can block.
Holiday Email Strategy
Your email list is the one channel you own and control. No algorithm changes, no pay-to-play, no competition for attention. Just your message in your customer's inbox.
$36 return per $1 spent
Email marketing has the highest ROI of any marketing channel.
Say a boutique owner on Campbell Avenue sends one email on the Tuesday before Small Business Saturday. The email includes the deal (20% off everything), her hours, and a photo of her shop decorated for the holidays. That single email could bring in 40 customers on Saturday, more than double typical weekend traffic. Holiday email open rates run about 30% higher than the yearly average, according to Omnisend's holiday marketing data. Your email list is the one marketing channel you fully control, and the holidays are when it pays off the most.
Small Business Saturday alone generated $17.9 billion in reported spending in 2023, according to the National Retail Federation. That's one day. The entire holiday season from Thanksgiving through Christmas represents 20% to 30% of annual revenue for most small retailers. Email marketing is how you capture your share. Social posts get buried. Paid ads get expensive. But an email with your deal, your hours, and your address lands directly in the inbox of someone who already wants to hear from you.
The Numbers
Why Email Is Your Best Holiday Sales Tool
$36
Average return per $1 spent on email marketing
30%
Higher open rates during holiday season
4.29%
Average retail email conversion rate
50%
Of holiday shoppers buy from email promotions
Frequency
How Many Holiday Emails Should a Small Retailer Send?
Two emails per week from mid-November through Christmas is the sweet spot for small retail. Mailchimp's benchmark data shows that retailers sending two to three emails per week during the holidays see their highest engagement rates. More than three per week increases unsubscribe rates. Less than one per week means you're invisible during the noisiest inbox season of the year.
Send your first email on Tuesday or Wednesday. These days consistently get the highest open rates across retail, according to Campaign Monitor's email benchmarks. Send your second email on Friday or Saturday morning if you want to drive weekend foot traffic. A Tuesday email with a gift guide followed by a Friday email with a weekend-only deal covers both online and in-store shoppers.
Don't worry about sending "too many" emails during the holidays. Your subscribers expect more messages during this season. They signed up because they want to know about your deals. The businesses that go quiet from November through December are leaving money on the table. Just make sure every email contains something worth opening: a deal, a gift idea, or useful information like your extended holiday hours.
Small Business Saturday is your Super Bowl.
Your biggest email of the year deserves more than 'Support Local.' Give them a reason to show up.
Small Business Saturday
What Should a Small Business Saturday Email Include?
A Small Business Saturday email needs your specific deal, your store hours, your address, and one sentence about why shopping local matters. Skip the generic "support local" messaging that every business sends. Tell them exactly what they'll save and what makes your shop worth the trip. "20% off everything Saturday, 9 AM to 7 PM, 428 N 4th Ave" is more compelling than "We love our community."
Send this email on Wednesday before Thanksgiving, not Saturday morning. By Saturday, people already have their shopping plans mapped out. A Wednesday email gives them time to add your store to their route. Send a short reminder Friday evening with your Saturday hours and parking tips if your shop is in a busy area like downtown Tucson or the 4th Avenue district.
Include a photo of your store or your best-selling items. Emails with images get 42% higher click-through rates than text-only messages. A phone photo of your storefront decorated for the holidays, or a flat-lay of your top gift picks, makes the email feel personal. Your subscribers signed up because they like your shop. Show them what they're missing.
$17.9B
Spent on Small Business Saturday in 2023
42%
Higher click rates with images in emails
Wed
Best day to send your Saturday email
List Building
How Can a Tucson Store Build an Email List Before the Holidays?
Put a signup form on your website offering a 10% first-purchase discount. Collect emails at the register with a tablet or a printed QR code. Run a social media post offering early access to Black Friday deals for subscribers only. A list of 200 local buyers beats a social following of 2,000 because you own that list. No algorithm decides who sees your message. Every subscriber gets it.
Your website signup form is the single most important list-building tool. Internet Crafters includes email signup forms on every website we build for Tucson retailers. A simple bar at the top of your site that says "Get 10% off your first purchase" collects emails from people who are already interested enough to visit your website. That's a warm lead, not a cold one. For more on how your website and email marketing work together, we've covered the full picture.
The register signup works better than you'd expect. A simple ask at checkout, "Want to get our holiday deals by email?" with a tablet showing a signup form, converts 15% to 25% of in-store customers. That's higher than any website popup. You're catching people at the moment they're happiest with your store. They just bought something they like. Of course they want to hear about deals.
Gift Guides
Should a Retail Store Send Gift Guide Emails?
Yes. Gift guide emails are the highest-converting retail email format during the holidays. Break them into categories like "Gifts Under $25," "Gifts for Her," or "Tucson-Made Gifts." Each guide drives traffic to your store or website and gives shoppers a reason to open your email instead of deleting it.
Send three to four gift guides throughout December, each with a different angle. A "Gifts Under $25" guide works the first week of December when budgets are fresh. A "Last-Minute Gifts" guide in the final week before Christmas catches the procrastinators. Make each guide short: five to eight items with a photo, price, and one sentence about why it's a great gift. Don't write paragraphs. People skim holiday emails.
Tie your guides to Tucson when it makes sense. A "Tucson-Made Gifts" email featuring products from local makers, artists, and food producers connects with the buy-local crowd. If your shop on Campbell Avenue carries goods from Southern Arizona artisans, that's a story worth telling in an email. Snowbirds looking for gifts to bring home to Chicago love locally made items they can't find anywhere else.
Emails That Drive Sales
- — Specific deals with exact dollar amounts or percentages
- — Clear call to action: visit, call, or shop online
- — Sent Tuesday through Thursday for best open rates
- — Subject lines under 40 characters with urgency
- — Mobile-friendly layout (70% of emails opened on phones)
Emails That Get Deleted
- — Generic 'Happy Holidays from our team' with no offer
- — No clear next step for the reader
- — Sent Saturday afternoon when nobody checks email
- — Subject lines that are vague or longer than 50 characters
- — Designed for desktop only with tiny text on phones
You don't need a big budget. You need a good list.
200 local subscribers who buy from you are worth more than 10,000 social followers who scroll past.
Tools
What Email Platform Should a Small Tucson Retailer Use?
Mailchimp's free plan handles up to 500 subscribers and 1,000 emails per month. That's enough for most small Tucson retailers through the holiday season. If you have 250 subscribers and send two emails per week, you'll use about 2,000 sends per month, so you'd need the $13/month Essentials plan. Still cheap for a channel that returns $36 per dollar spent.
MailerLite offers a free plan for up to 1,000 subscribers with automation features that Mailchimp charges for. If you want to set up an automatic welcome email or an abandoned cart reminder, MailerLite does it without an upgrade. The drag-and-drop editor is simpler than Mailchimp's, which is a plus if you're building emails yourself between helping customers.
Don't get stuck choosing a platform. Pick one and start collecting emails today. The platform matters less than the list itself. You can always switch later. What you can't do is go back in time and start collecting emails in October instead of December. Every day you wait is a subscriber you didn't capture and a holiday sale you didn't make.
The Emails Every Tucson Retailer Should Send This Holiday Season
Plan your emails in advance. Each type serves a specific purpose and drives a specific action from your subscribers.
Early Access Preview
Reward your existing subscribers with a sneak peek at holiday deals before you announce them publicly. Creates loyalty and urgency.
Small Business Saturday
Your biggest email of the season. Specific deals, exact hours, your address, and a personal note about what shopping local means to your shop.
Gift Guides by Category
Gifts Under $25, Gifts for Him/Her, Tucson-Made Gifts, Last-Minute Finds. Each email drives targeted traffic with clear product recommendations.
Flash Sale Alerts
24-hour deals sent mid-week when inboxes are quieter. Tuesday and Wednesday emails get higher open rates than weekend sends.
Shipping Deadline Reminders
If you ship online orders, send deadline reminders 7 days, 3 days, and the day before your cutoff. Urgency drives immediate action.
Post-Holiday Thank You
A January email thanking customers and offering an exclusive new-year deal. Keeps your list warm and starts the next year strong.
Timing
When Should Holiday Email Campaigns Start?
Start the first week of November with a preview email hinting at upcoming deals. Launch your full holiday campaign the week before Thanksgiving. By December 1, you should be in full gift-guide mode sending twice per week. Waiting until December means you've missed Black Friday, Small Business Saturday, and the first wave of holiday shopping that accounts for nearly half of seasonal spending.
The snowbird factor matters for Tucson retail. Seasonal residents start arriving in late October and early November. They're discovering local shops and looking for places to spend their money. An email campaign that starts in November catches snowbirds during their first weeks in town when they're actively exploring. A December campaign misses that window entirely.
Plan your holiday email calendar now, even if it feels early. Map out every send date and topic so you're not scrambling at 11 PM on Tuesday wondering what to write. A planned email is a good email. A panicked email is a "Happy Holidays from our team" message that nobody cares about. Internet Crafters builds websites with email signup forms that help you start building your list today so your holiday campaign has an audience to send to.
Your Best Holiday Sales Start with an Email List.
Your Email List Starts with a Website.
Internet Crafters builds retail websites for Tucson shops with built-in email signup forms, clear calls to action, and a design that turns visitors into subscribers and buyers.
Every email subscriber is a future sale you own. No algorithm can take that away from you. Start building your list today.
Steve Bullis
Steve Bullis is the founder of Internet Crafters, a Tucson web studio building flat-rate websites for local businesses. He's been helping Arizona small business owners get online since 2005.
Sources
Litmus - Email Marketing ROI Statistics 2024
litmus.com
Mailchimp - Email Marketing Benchmarks by Industry
mailchimp.com
Omnisend - Holiday Email Marketing Statistics
omnisend.com
NRF - Small Business Saturday Consumer Survey
nrf.com
Campaign Monitor - Email Open Rate Statistics 2024
campaignmonitor.com
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