Terms of Service

These Terms of Service ("Terms") govern your use of the Internet Crafters service ("Service") operated by Internet Crafters ("us", "we", or "our").

1. Acceptance of Terms

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

Internet Crafters provides professional website development. We sell four packages: Launch at $550, Grow at $1,200, Professional at $3,500 and Premium at $5,000. Custom projects are scoped and quoted on their own. Each package covers a set number of pages, revision rounds and stock media, all published on our services page. The package you bought and any add-ons you chose are named on your invoice, and that is what these Terms cover.

2.1 Analytics and monitoring

When enabled for your site, analytics reports show recorded page activity, crawler requests, campaign labels, and grouped technical errors. Counts aren't a count of unique people, proof of an ad conversion, or a guarantee that every visit or error was captured. Browser settings, blockers, caching, and connection failures can affect coverage.

Monitoring helps us review problems. It doesn't automatically fix code, create a support ticket, or guarantee a response time. Any repair work and service commitments remain governed by your project agreement.

Individual analytics events and error occurrences are kept for 90 days. Daily aggregates and grouped issue history remain available longer. Reduced-data counting and browser privacy controls are described in our Privacy Policy, and accepting these Terms doesn't replace any consent required by law.

If you enable analytics on a customer-owned website, you must keep its privacy notice accurate and apply any legally required consent and opt-out controls, including for third-party tools. These monitoring-specific terms take effect September 29, 2026. The privacy protections described in our Privacy Policy apply immediately.

Read our Privacy Policy

2.3 Add-ons

Work bought on top of a package. The published add-ons and their prices are at internetcrafters.com/services/.

• What they cost: Some add-ons are included at some package levels and cost $75 at others. The picker on our services page and your project agreement both say which applies to you.
• When they're offered: Some are only available on Professional and Premium, because they depend on the copywriting and QA those packages include.
• Quoted work: A custom wizard or configurator is quoted, not priced. It stays out of your total until you've seen the quote and agreed to it.
• Third-party accounts: Booking, newsletter and live chat run on accounts you own and pay for. We do the integration work. We don't control the other company's pricing, uptime or terms, and we can't be responsible for them.

2.4 Third-Party Deliverables and the Accessibility Pass

The accessibility pass is an independent audit against WCAG 2.2 AA, carried out by an outside auditor, not by us. The price covers the auditor’s fee plus our markup for arranging it and for the remediation work.

• The report is yours: You get the auditor’s report and you keep it, whatever it says.
• What we fix: We remediate what the audit finds in the site we built, at no further charge, within the scope of your package.
• What we don't: Some findings sit outside what we can fix inside the package. Third-party embeds you own, a booking widget, a chat tool or a payment provider's checkout, and content or media you supply, are yours to change or replace. We'll tell you which findings those are and what it would cost to address them. A finding we can't fix isn't a failure of the audit and isn't grounds for a refund of the auditor's fee.
• No certification: An audit and remediation are not a legal guarantee. Nobody can promise you won't receive a complaint, and we don't.
• Refunds: Once the auditor has started, their fee is a third-party cost under section 5.2 and isn't refundable. Our markup is.

2.5 Online Store

A product catalogue and a checkout, up to 25 products. Past that, a hosted platform like Shopify or Square is the better tool and we'll say so.

• Payments: Checkout runs through a payment processor you hold the account with. We never see, handle or store a card number. Your agreement with that processor governs the money, including its fees, its holds and its chargeback rules.
• PCI: Because card data goes straight to your processor and never touches the site we built, we're not a card-data processor for your store. Keeping your processor account and your own devices compliant is yours. We'll build to the processor's documented integration and tell you what it requires of you.
• What's yours: Product descriptions, prices, photos, stock levels, shipping rates, tax settings and refund policy. We build the machinery. We don't set what it sells, price it, ship it, or file your sales tax.
• What we don't warrant: That your prices, tax rates, shipping terms or product claims comply with the law where you sell. That's yours or your accountant's.
• After launch: A store is a live system with a third party on the other end of it. If the processor changes its integration and the checkout needs work, that's billable at our standard rate unless you're on a plan that covers it.

2.6 Shared Website Hosting

These hosting terms apply to hosting bought directly from Internet Crafters. Hosting bought through our separate store follows the store terms linked above.

• Shared Server: Your website runs on a server shared with other customers' websites. We manage the server, and each site has its own files and access credentials. Server capacity is shared, so performance can vary with demand.
• Your Plan: Your hosting agreement records the price, billing period and any resource limits. Hosting and WordPress maintenance are separate services unless your plan includes both. Domain registration, email and content edits are included only when your agreement says so.
• Access and Content: Keep your account credentials private and give access only to people you authorize. You're responsible for the content and software you add and the rights to use them. Malware, phishing, spam and attempts to access another customer's site or data violate these Terms.
• Backups and Recovery: Your hosting agreement records any included backup schedule, retention period and restore work. Keep a separate copy of your site and content. Recovery time and the amount of data that can be recovered depend on the available backups and the incident.
• Availability and Support: Maintenance, security incidents and service failures can interrupt access to your website. Any uptime commitment or support response time must be stated in your hosting agreement.
• Billing and Cancellation: Your hosting agreement states whether payments renew automatically, how to cancel and what refunds apply. Applicable taxes and the total payable are shown before you pay. Cancelling hosting doesn't cancel a separately purchased domain or email service.
• Moving Your Website: Your website files and content remain yours under your project agreement and any third-party licenses. You can request an export of your site files and, for WordPress, your database to move to another host. Request the export before hosting ends. Server administration access and other customers' data aren't part of your account.
• After Hosting Ends: Your hosting agreement records how long site data and backups are retained after the service ends. Cancelling hosting doesn't automatically move your website or change its domain settings. Suspension and termination are also governed by section 9.

3. User Obligations

3.1 Accurate Information: You must provide accurate, current, and complete information when using our services.

3.2 Compliance: You must comply with all applicable laws and regulations.

3.3 Prohibited Activities: You may not engage in fraudulent activities, spam, or misrepresent our services.

4. Payment Terms

4.1 Project Payments: Package prices and payment plans are published at internetcrafters.com/services/. Your project agreement records the ones you chose.

4.2 Payment Methods: Payments are processed via Stripe or other methods at our discretion.

4.3 Disputes: Payment disputes must be raised within 60 days of the disputed payment date.

4.4 Monthly Updates Package

Our Monthly Updates Package ($30/month) provides ongoing content updates for your website. Here's how it works:

• Cancel Anytime: You can cancel the Updates Package at any time with 30 days notice.
• Borrowed Credits: The package allows you to bank unused requests or borrow from future months (up to 12 requests in a single month). If you cancel after borrowing ahead, the remaining balance for the months you've already used becomes due. For example, if you've used 8 months of credits but only paid for 4 months, the remaining 4 months ($120) would be due.
• No Borrowed Credits, No Balance: If you haven't borrowed ahead, you can cancel with no balance owed beyond your current month.
• Scheduling More Than 2 Requests: Want more than 2 edit requests in one month? Give us two weeks' notice and we'll block out the time. Without that notice, we'll handle the first 2 and schedule the rest into the following month. You keep every request either way.
• Why This Policy: We want to be flexible. Borrowing ahead lets you handle busy months without paying hourly rates. Two weeks' notice on a bigger month keeps turnaround quick for everyone on the package. The balance policy makes sure we're covered for work already delivered.

4.5 Deposits and Monthly Payments

Any website package can be paid with a deposit and monthly payments instead of in one go. Here is how that works:

• The Deposit Starts the Work: Nothing begins until the deposit clears. Launch is $150, Grow $200, Professional $500, Premium $1,250. Custom projects are scoped with their own schedule.
• Then Equal Payments: Launch is 2 payments of $200. Grow is 5 of $200. Professional is 12 of $250. Premium is 12 of $312.50. The first falls 30 days after the deposit and the rest every 30 days after that.
• What It Adds Up To: Paying monthly comes to a little more than paying once, because the monthly figure is rounded so the payments divide evenly. There is no interest and no finance charge. Your invoice shows the exact total before you agree to anything.
• Your Site Still Launches: We do not hold a finished site back waiting on the last payment. It goes live on the normal schedule, and you own the code and the domain exactly as you would have. On the longer plans that means you have the site long before you have finished paying for it.
• If a Payment Stops: The rest of the balance is still owed. We will email you before we do anything else. We will not take a live site down over a missed payment, and we will not start new work until the balance is clear.
• With the Guarantee: The 30-day money-back guarantee covers what you have actually paid, deposit included. Ask for a refund inside the window and we refund what you have paid and cancel the payments you have not made.

4.6 Delivery Timelines

What we quote: Launch is 3 weeks. Grow is 3 to 4. Professional is 4 to 6. Premium is 6 to 8. Custom projects are scoped with their own schedule.

• When the clock starts: The estimate runs from the day we have your content and your photos, not from the day you sign or pay. If those arrive in pieces, it starts when the last piece does.
• What moves it: Add-ons bought mid-project, a revision round that comes back late, or a change to what was agreed. We'll tell you the new date when it happens rather than after.
• What it is: An estimate made in good faith, not a guarantee. If we're going to miss it, you hear it from us first.

4.7 Your Domain

Every package includes your domain name free for the first year when you buy it through us. Renewal after that is yours, at the store’s published price.

• A domain you already own: Keep it and we'll point it at the new site. We don't reimburse what you paid for it, and there's no credit or discount in place of the free year.
• It's yours either way: The domain is registered in your name from the first day. If we part ways, you take it with you, including inside the guarantee period. Registering it costs us money we don’t get back, so a refund covers our fees and not the registration.

5. 30-Day Money-Back Guarantee

We're a small business, just like you. We know what it's like to take a chance on a service provider and hope it works out. That's why we stand behind our work with a 30-day guarantee: if you're not happy, we want to make it right, and if we can't, we'll refund your payment.

5.1 What's Covered (100% Refund)

The following Internet Crafters service fees are fully refundable within the 30-day guarantee period:

• Design services and consultation fees
• Website development and coding fees
• Project setup and configuration costs
• Any add-on services provided by Internet Crafters

5.2 What's Not Covered (Third-Party Costs)

The following third-party costs are not refundable as they are paid directly to external service providers:

• Domain registration fees -- Your domain is free for the first year when you buy it through us. After that it renews at our published rate. If you brought a domain you already owned, you keep paying your own registrar and we do not reimburse it. Once registered, domains are typically non-refundable per registrar policies.
• Hosting fees -- If you've purchased premium hosting through a third-party provider, those fees are subject to the provider's refund policy.
• Third-party software licenses -- Any premium themes, plugins, or software licenses purchased for your project.
• Stock photos or media -- Licensed images, videos, or other media purchased from stock providers.
• SSL certificates -- If a premium SSL certificate was purchased separately.
• Independent audit fees -- Once an outside auditor has begun work, their fee is paid out and is not refundable.

Note: We use free hosting and free SSL by default, and your domain is included for the first year when bought through us, so most projects carry no third-party cost in the first year.

5.3 Eligibility Requirements

To be eligible for our 30-day money-back guarantee:

• 30-day window: The guarantee period begins when you sign the Project Handoff Agreement confirming delivery of your completed website. Refund requests must be submitted within 30 days of this date.
• Give us a chance first: As a small business ourselves, we genuinely care about getting it right for you. Before requesting a refund, please give us the opportunity to address your concerns, we'll do everything we can to make you happy.
• Revisions included: Launch and Grow include 2 rounds. Professional and Premium include 3. A round is one consolidated set of changes, not one change at a time.
• Guarantee-period revisions: During the 30-day guarantee period, you're entitled to up to 2 additional revision rounds beyond the rounds your package includes (2 on Launch and Grow, 3 on Professional and Premium), not to exceed 5 total hours of revision work. If we cannot satisfy you within these limits, you may request a refund.
• Good faith: The guarantee is intended for customers who genuinely tried our service and were unsatisfied, not for those seeking to obtain free work.
• One-time guarantee: Customers who receive a refund will not be eligible for future services with Internet Crafters. As a small business, we need this policy to keep our pricing fair and sustainable for everyone.

5.4 How to Request a Refund

If we've exhausted revision options and you're still unsatisfied, contact us via email or through our contact form to request a refund. Include your project name and a brief description of the issues we were unable to resolve. We'll process approved refunds within 5-10 business days.

5.5 After a Refund

Upon refund approval:

• You keep your domain name. If you bought it through us and the first year came with your package, it stays registered to you and you take over the renewal
• Website files and code developed by Internet Crafters remain our intellectual property
• We will remove or transfer any hosting we set up for your project
• Any credentials or accounts created for your project will be transferred to you

6. Stock Photo Service Terms

Every website package includes stock photos or videos selected and licensed for use in your completed project.

6.1 Initial Allocation

We help select the imagery, handle licensing, and place it on your site. Launch includes up to 30 stock photos or 5 HD videos, Grow 50 or 8, Professional 80 or 12, and Premium 150 or 20. Custom projects are scoped individually.

6.2 License Terms

Stock photos and videos remain the property of their creators and are subject to the applicable license terms. The inclusion covers use in your completed project, not ownership of the stock files or permission to resell or redistribute them on their own. Contact us before reusing the imagery elsewhere so we can confirm whether the license covers that use.

7. Yearly Content Update Service Terms

Our optional Yearly Content Update Service provides ongoing website maintenance and content updates. The following terms apply to subscribers of this service:

7.1 Annual Renewal

After the initial 12-month period, your content update service renews annually. The renewal continues 1 edit request a month, and we will license a stock photo or video for that request if it needs one.

8. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Internet Crafters and its licensors.

8.1 Showing Our Work

We show the work we build. Finished sites and applications can appear in our portfolio, in case studies, and on social media. That includes your business name, a screenshot, and a link to the live project. If part of your project needs to stay private, tell us before we start and we'll leave it out.

9. Termination

We may terminate or suspend your access to our services immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users or us.

10. Limitation of Liability

In no event shall Internet Crafters, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

11. Governing Law

These Terms shall be interpreted and governed by the laws of the State of Arizona, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Arizona.

12. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect.

13. Contact Information

If you have any questions about these Terms, please contact us through our website contact form or at:

Steve and Fay LLC

DBA Internet Crafters

2030 E Broadway Blvd #218

Tucson, AZ 85719

Phone: 520-535-7918