What Email Strategies Work for Tucson Retail During the Holidays?
Email marketing returns $36 for every $1 spent, according to Litmus. During the holidays, that number climbs even higher. A Tucson boutique, gift shop, or specialty store with a 200-person email list has a direct line to local buyers that no social algorithm can block.
Holiday Email Strategy
Your email list is the one channel you own and control. No algorithm changes, no pay-to-play, no competition for attention. Just your message in your customer's inbox.
$36 return per $1 spent
Email marketing has the highest ROI of any marketing channel.
Two emails a week from mid-November, each carrying a deal, your hours and your address. Email feels dated next to social, which is exactly why it works in December, because it is the only channel where nobody else decides whether your message gets delivered. Omnisend's data puts holiday open rates around 30% above the yearly average. One email on the Tuesday before Small Business Saturday, with the discount, the hours and a photograph of the shop, does more than a month of posting.
Small Business Saturday alone accounted for $17.9 billion in reported spending in 2023, according to the National Retail Federation, in a single day. The stretch from Thanksgiving to Christmas is 20% to 30% of the year for most small retailers. Social posts get buried and ads get expensive in December, while an email lands in front of somebody who asked to hear from you.
Why Email Is Your Best Holiday Sales Tool
$36
Average return per $1 spent on email marketing
30%
Higher open rates during holiday season
4.29%
Average retail email conversion rate
50%
Of holiday shoppers buy from email promotions
How Many Holiday Emails Should a Small Retailer Send?
Two a week from mid-November to Christmas. Mailchimp's benchmarks put the best engagement at two or three, with unsubscribes climbing past three, and anything under one a week disappearing entirely into the noisiest inbox month of the year.
Send the first on Tuesday or Wednesday, which Campaign Monitor's benchmarks have as the strongest days across retail. Put the second on Friday or Saturday morning if you want people in the shop that weekend. A Tuesday gift guide and a Friday weekend-only deal covers both halves of the list.
The worry about sending too many is almost always misplaced, and it is worth naming because it is what stops most owners. Your subscribers expect more mail in December, they signed up for exactly this, and the shops that go quiet in November are the ones losing money. The only real requirement is that each one carries something, a deal, a gift idea, or your extended hours.
Small Business Saturday is your Super Bowl.
Your biggest email of the year deserves more than 'Support Local.' Give them a reason to show up.
What Should a Small Business Saturday Email Include?
The deal, the hours, the address, and one sentence on why local matters. Skip the generic version of that sentence, because every shop in town sends it and it has stopped meaning anything. "20% off everything Saturday, 9 to 7, 428 N 4th Ave" does more work than "we love our community," which is true and does nothing.
Send it on the Wednesday before Thanksgiving rather than Saturday morning. By Saturday the route is already planned and you are asking somebody to rearrange a day. Wednesday gets you added to the list. Follow with a short reminder on Friday evening carrying the hours and, if you are downtown or on 4th Avenue, where to park.
Put a photograph in. Emails with images run about 42% better on click-through than text alone. Your shopfront with the decorations up, or your best gift picks laid out on a table, taken on a phone. These people subscribed because they like the shop, so show them the shop.
$17.9B
Spent on Small Business Saturday in 2023
42%
Higher click rates with images in emails
Wed
Best day to send your Saturday email
How Can a Tucson Store Build an Email List Before the Holidays?
A signup form on the site offering 10% off a first purchase. A tablet or a printed QR code at the register. A social post offering subscribers early access to Black Friday. Two hundred local email addresses beats two thousand followers, because nothing sits between you and the two hundred.
The form on your own site does the most, and we include one on every retail site we build. A bar across the top offering 10% off a first purchase catches people who already cared enough to look you up, which makes them a warmer prospect than anybody you could buy. There is more on how the site and the list feed each other if that is the part you are weighing.
The register beats everything and almost nobody does it. Asking at checkout, with a tablet already open on the form, converts 15% to 25% of in-store customers, well above any popup. The reason is timing rather than technique. They are holding something they chose and are pleased about, which is the most favorable moment you will ever get.
Should a Retail Store Send Gift Guide Emails?
Yes, gift guides convert better than anything else you will send in December. Split them by category, gifts under $25, gifts for a particular person, gifts made in Tucson. The category is doing the work, because it turns a vague obligation into a solvable errand.
Three or four across December, each from a different angle. Under $25 lands well in the first week while budgets still feel intact. Last-minute gifts in the final week catches the people who have been avoiding this since October. Five to eight items each, with a photo, a price and one sentence. Nobody reads paragraphs in December.
Tie a guide to Tucson where it is genuinely true. Local makers, artists and food producers, named. If you carry work from Southern Arizona artisans, that is worth a whole email rather than a line. Seasonal residents shipping gifts home to Chicago are actively hunting for something that could not have come from anywhere else.
Emails That Drive Sales
- • Specific deals with exact dollar amounts or percentages
- • Clear call to action: visit, call, or shop online
- • Sent Tuesday through Thursday for best open rates
- • Subject lines under 40 characters with urgency
- • Mobile-friendly layout (70% of emails opened on phones)
Emails That Get Deleted
- • Generic 'Happy Holidays from our team' with no offer
- • No clear next step for the reader
- • Sent Saturday afternoon when nobody checks email
- • Subject lines that are vague or longer than 50 characters
- • Designed for desktop only with tiny text on phones
You don't need a big budget. You need a good list.
200 local subscribers who buy from you are worth more than 10,000 social followers who scroll past.
What Email Platform Should a Small Tucson Retailer Use?
Mailchimp's free tier covers 500 subscribers and 1,000 sends a month, which suits most small retailers here. At 250 subscribers and two emails a week you are using about 2,000 sends, so the $13 Essentials plan. Cheap for the channel, though I would treat the widely quoted $36 return per dollar as an optimistic ceiling rather than a forecast.
MailerLite runs free to 1,000 subscribers and includes automation Mailchimp charges for, so a welcome email or a cart reminder does not need an upgrade. The editor is simpler too, which matters more than it sounds when you are building an email in ten-minute gaps between customers.
Do not spend a week choosing. Pick either and start collecting today, because the list is the asset and the platform is a rented tool you can swap whenever you like. The one thing you cannot do later is collect the addresses of the people who came in this week.
The Emails Every Tucson Retailer Should Send This Holiday Season
Plan your emails in advance. Each type serves a specific purpose and drives a specific action from your subscribers.
Early Access Preview
Reward your existing subscribers with a sneak peek at holiday deals before you announce them publicly. Creates loyalty and urgency.
Small Business Saturday
Your biggest email of the season. Specific deals, exact hours, your address, and a personal note about what shopping local means to your shop.
Gift Guides by Category
Gifts Under $25, Gifts for Him/Her, Tucson-Made Gifts, Last-Minute Finds. Each email drives targeted traffic with clear product recommendations.
Flash Sale Alerts
24-hour deals sent mid-week when inboxes are quieter. Tuesday and Wednesday emails get higher open rates than weekend sends.
Shipping Deadline Reminders
If you ship online orders, send deadline reminders 7 days, 3 days, and the day before your cutoff. Urgency drives immediate action.
Post-Holiday Thank You
A January email thanking customers and offering an exclusive new-year deal. Keeps your list warm and starts the next year strong.
When Should Holiday Email Campaigns Start?
First week of November, a short preview hinting at what is coming. The full campaign the week before Thanksgiving. By December 1 you are sending gift guides twice a week. Start in December and you have already missed Black Friday, Small Business Saturday and the first wave, which between them are close to half the season.
The seasonal residents change the calendar here in a way national advice does not account for. They arrive in late October and early November with no shops of their own yet and a deliberate intention to find some. A campaign running in November meets them during the few weeks they are actively looking. A December one meets them after they have chosen.
Write the calendar now even though it feels early. Every date and every topic, decided in advance, so you are not at eleven on a Tuesday night trying to invent something. That is the whole difference in quality, because the email written in a panic is always "Happy Holidays from our team" and nobody has ever opened one twice.
Your Best Holiday Sales Start with an Email List.
Your Email List Starts with a Website.
Internet Crafters builds retail websites for Tucson shops with built-in email signup forms, clear calls to action, and a design that turns visitors into subscribers and buyers.
Every email subscriber is a future sale you own. No algorithm can take that away from you. Start building your list today.
Steve Bullis
Steve Bullis is the founder of Internet Crafters, a Tucson web studio building flat-rate websites for local businesses. He's been helping Arizona small business owners get online since 2005.
Sources
Litmus - Email Marketing ROI Statistics 2024
litmus.com
Mailchimp - Email Marketing Benchmarks by Industry
mailchimp.com
Omnisend - Holiday Email Marketing Statistics
omnisend.com
NRF - Small Business Saturday Consumer Survey
nrf.com
Campaign Monitor - Email Open Rate Statistics 2024
campaignmonitor.com
External links open in a new tab. Internet Crafters has no affiliation with these publications.